Bayantel Cares !
The connectors of my cable to the antenna of my Bayantel Wireless fell apart. The connectors broke and this meant no connection for me both landline and internet. I am still reeling with the fact that Smart Bro has turned down my location saying they couldn’t simply get any signal to my house. This irked me because a few house down, a neighbor has their very own Smart Bro. So, what gives?
Anyway, I called the Bayantel Hotline (171) yesterday and they said they will be sending a technician down tomorrow. I followed up early today and I managed to catch the technician and I told him what exactly happened. I asked if he could bring a couple of connectors for me so the problem can be fixed right away. Not only that, I reminded him to bring his own tools and I mentioned that I do not want technicians borrowing my own tools.
I have not even blinked and I was expecting the guy to come later in the afternoon and there he was! He went to work right away. Fixed the connectors using the connectors he bought at the local hardware shop along the way (which I refunded). After 15 minutes of tinkering with the connector and using his solder to fix the wiring, the connection to the phone to the antenna was fixed! When he was done, I asked him to check my connection up in the roof and he climbed up and told me the connection there was busted too. I think the heavy rains that caused floods in the area the past few days has damaged my connection and I thanked God I had asked him to buy 2 connectors! He fixed the connectors, went down to solder again and climbed up and asked me to peer inside and check the signal bar and alas! For the first time in 6 months– I have a full bar! I checked the internet connection and was connected fast. The downloading was also quick! Hurray, even for dial-up!
I would like to thank Bayantel- Cagayan de Oro Team for the
apt quick response. Thank you to Ivan Francis for the repair. He was courteous and he definitely knows his job! He even promised to confirm the news that Bayantel DSL can actually tap on Misortel telephone line so consumers can enjoy DSL connection. I hope he can get a better response and explanation regarding this since I was informed before by Misortel that their lines in my area is not fiber optic and not DSL ready. Let’s see what happens to that… And, thanks to Chona of Customer Support personnel for taking my call.